Black Flag Pools Membership Agreement and Terms of Service
By starting service with Black Flag Pools, you agree to the terms below. These standards exist to protect your pool, your property, and the consistency of weekly service.
1. Membership Rates and Scope
Residential Membership Pricing
Screened pools: $150 per month plus chemicals
Open pools: $200 per month plus chemicals
Quoted Services
Pools over 20,000 gallons: custom quoted
Commercial pools and rental properties: quoted based on scope and needs
Chemicals
Chemicals are billed separately because each pool has different demands. Chemical use is tracked each visit and itemized on invoices.
2. Weekly Service Standards
A standard weekly visit generally includes:
Water testing and balancing
Chemical adjustments as needed
Emptying skimmer and pump baskets
Brushing and netting as needed based on conditions
- Vacuuming the pool as neededÂ
- Tile scrubbing and treatments
Basic visual equipment checks
- Basic equipment maintenanceÂ
Some tasks are rotational and do not occur every visit, including filter maintenance and salt cell cleaning.
3. Scheduled Day and Arrival Window
Your service day is scheduled, but arrival time may vary as we optimize routes for:
Traffic
Weather
Extra stops and route efficiency
Service is performed between 7:00am and 3:00pm.
4. Access Requirements
If the pool is secured by a locked gate, the customer must provide a working gate code or combination lock.
If we cannot access the pool on a scheduled day due to locked gates, blocked entry, unsafe conditions, or restricted access, there is no credit for the missed visit.
5. Pool Covers
To avoid damage:
We do not remove pool covers unless the cover is on a roller system.
If a cover is left on and cannot be removed, we will perform a chemical check and complete any chemical service that can be performed without removing the cover.
6. Weather and Storm Policy
During inclement weather, we may perform chemical service and empty baskets when it is safe to do so. Poles and extended tools cannot be used in lightning or severe storms.
After major storms, routes may shift and visits may be delayed to prioritize urgent situations and restore safe access.
7. Chemicals and Authorization
The customer authorizes routine chemical additions needed to maintain safe and balanced water.
Any single chemical charge over $50 will be communicated to the customer.
If immediate action is needed to protect equipment or prevent unsafe conditions, we may proceed and notify the customer as soon as reasonably possible.
8. Customer Responsibilities
The customer is responsible for:
Running the pump on an adequate schedule
Keeping equipment in working order
Maintaining safe access to the pool area
Informing us of anything that impacts water conditions, including parties, heavy swimmer load, landscaping blow-ins, drain and refills, leaks, and equipment failures
If equipment is off, timers are incorrect, or systems are not functioning properly, water balance and results may be impacted.
9. Water Level
We may add water while on site and will turn it off when leaving, but maintaining proper water level is the homeowner’s responsibility.
We may use spigot timers to assist. We are not liable for overfilling or related issues due to timer failure, spigot malfunction, plumbing issues, or customer equipment issues.
10. Filter and Equipment Standards
The filtration system must be kept in good operating order.
General maintenance expectations:
Sand filter media should be changed approximately every 5 years
D.E. filters should be broken down and cleaned approximately every 6 months
Cartridge filters should be broken down and cleaned approximately every 30 to 45 days
Filter cleaning is included with service.
Replacement parts and consumables are not included unless stated, including cartridges, D.E. powder, grids, O-rings, gauges, valves, unions, lids, and similar items.
11. Salt Cells
Salt cells are cleaned approximately every 90 to 120 days depending on manufacturer guidance and condition. Frequency may change based on scaling, water balance, and runtime.
12. Leaks
If a leak is detected, it is the customer’s responsibility to have the proper repairs made. Leaks can significantly increase water and chemical use, which remains the customer’s responsibility. Referrals can be provided upon request.
13. Algae and Recovery Treatments
Florida conditions can create algae quickly. We take reasonable precautions to prevent algae.
If algae occurs, we will treat the pool with a standard recovery approach. If the pool requires a higher intensity recovery or multiple rounds, additional treatment may be necessary and may involve additional charges.
14. Excess Debris and Additional Cleanup Charges
If the pool is unusually dirty at the start of service, or receives excessive debris due to storms, landscaping, or abnormal conditions, additional charges may apply based on severity and time required. We will communicate when a visit requires beyond normal cleanup.
15. One Time Clean Ups
Existing customers may request a one time full cleaning in addition to weekly service. The fee is $75.
16. Repairs
All major repairs will be communicated and arranged with the owner. We may handle minor repairs when appropriate. Larger repairs will be arranged with the proper licensed contractor.
17. Documentation and Communication
We document service with notes and, when applicable, photos. This documentation is intended to provide transparency into service performed and water care decisions. Standard communication occurs during business hours.
18. Billing and Late Fees
Service is billed at the beginning of each month and must be paid by the 15th to ensure uninterrupted service. All major credit cards are accepted.
Unpaid bills may result in suspension or cancellation of service. Past due invoices are subject to a $50 late fee.
19. Pauses, Skipped Visits, and No Credits
No credits are issued for missed visits caused by conditions outside our control, including inaccessible gates, unsafe conditions, aggressive animals, storm restrictions, drained pools, or equipment failure preventing service.
If service is paused or canceled, any outstanding chemical costs and balances remain due.
20. Safety and Pets
The homeowner or resident is responsible for:
City code compliance for fencing and gates, backwash and waste lines, and other safety requirements
Containing and restraining pets so we can safely enter the service area
If access is unsafe, service may be skipped with no credit for that visit.
21. Liability
Black Flag Pools is not responsible for staining of plaster under the terms of this agreement. Some shading, staining, and color variation can occur due to natural materials and existing surface conditions. Proper chemistry can minimize these effects, but cannot eliminate all pre-existing or material based outcomes.
Black Flag Pools is not responsible for failure of aged, brittle, or previously damaged components that break during normal handling.
22. Termination
Either party may terminate service without notice. Chemical cost may still be owed when service is canceled.
23. Indemnification
Black Flag Pools and its employees and or independent contractors will provide pool maintenance services in a responsible manner. The customer shall indemnify and hold harmless Black Flag Pools, its owner, employees, independent contractors, and agents from any claims, damages, losses, and expenses, including attorney’s fees, resulting from the subcontractor’s work under this agreement. This indemnification is limited to bodily injury, sickness, disease, death, or injury to or destruction of tangible property, other than the work itself, caused by negligent acts or omissions of the subcontractor, its sub subcontractors, anyone directly or indirectly employed by them, or anyone for whose acts they may be liable. This obligation does not negate, abridge, or reduce other rights or obligations of indemnity that would otherwise exist for a party or person described in this section.
Quick Callouts for Clarity
Access: If we can’t safely access the pool area, the visit may be skipped with no credit.
Chemicals: Chemicals are separate, tracked, and itemized. Any single chemical charge over $50 will be communicated.
Arrival Time: Your day is scheduled. Your time may vary. Service occurs 7:00am–3:00pm.