Privacy Policy
Effective Date: January 2026
Black Flag Pools (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, use our services, or communicate with us.
By using our website or services, you agree to the terms of this Privacy Policy.
Information We Collect
We collect information that you voluntarily provide to us, including but not limited to:
Name
Email address
Phone number
Service address
Communication preferences
Information submitted through website forms
We may also collect limited non-personal information automatically, such as browser type, device information, pages visited, and website usage data for analytics and performance purposes.
How We Collect Information
We collect information through:
Website contact, opt-in, and opt-out forms
Service inquiry and scheduling forms
Customer communications initiated by you
Opt-in and opt-out forms for SMS and email communications are available at the bottom of all pages on our website, allowing users to manage their communication preferences at any time.
How We Use Your Information
Your information is used only for legitimate business purposes related to pool care services, including:
Scheduling and managing services
Sending service reminders and updates
Communicating about billing and payments
Responding to customer inquiries
Providing customer support and two-way communication
Sending informational service-related communications when you opt in
We do not use your information for unrelated or unauthorized purposes.
SMS and Email Communications
If you opt in to receive SMS or email messages, communications may include service reminders, scheduling updates, service notifications, billing information, and customer support.
Message frequency may vary based on service needs. Message and data rates may apply depending on your carrier.
You may opt out of SMS messages at any time by replying STOP. For assistance, you may reply HELP.
You may opt out of email communications using the unsubscribe link provided in emails or through the opt-out forms on our website.
Consent to receive communications is not a condition of purchase.
Data Sharing and Selling
Black Flag Pools does not sell, rent, trade, or share your personal information with third parties for marketing or advertising purposes.
Your information is used only for communication and services directly related to Black Flag Pools.
Data Storage and Security
We take reasonable administrative and technical measures to protect your personal information from unauthorized access, misuse, or disclosure. Access to personal data is limited to authorized systems and personnel required to operate our business.
Your Choices and Rights
You have the right to:
Opt in or opt out of SMS and email communications
Update or correct your information
Request information about how your data is used
Communication preferences can be managed using the opt-in and opt-out forms located at the bottom of all website pages.
Children’s Privacy
Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
Contact Information
If you have questions about this Privacy Policy or your communication preferences, please contact us:
Black Flag Pools
info@blackflagpools.com